Frequently asked questions
Reservations
Changing or cancelling your booking depends on the reservation you made. If you booked through our own website and with a flexible rate, you can cancel your stay free of charge up to 24 hours (18:00) before arrival date. However, this does not apply to non-resortable rates and bookings not made directly with the hotel. For the latter bookings, please contact the company where you made your reservation.
Payments
If you have booked a non-resortable rate, payment is required immediately, in which case the hotel requires payment to be made by credit card. In exceptional cases, bank transfers may also be accepted. We further accept bank cards. We accept cash, exact amounts only.
Arrival
Check-in is possible from 14:00.
During your stay
Yes, someone is always there to help you.
Departure
Check-out is possible until 12:00.
Rates
With a flexible rate, you may cancel the booking until 16:00 on the day of arrival.